Terms & Conditions

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Spa Guide

Schedule an Appointment To schedule an appointment, please contact our spa reservations team via telephone +353 (0) 49 9526444 or email spa.ciuin@slieverussell.ie . Advanced booking recommended.

Arrival Please arrive 30 minutes prior to your treatment to allow sufficient time to complete your medical questionnaire and prepare for your treatment. Late arrivals may result in in a reduction of treatment time; however the full treatment price will still apply.

Treatment Please note that the allocated treatment time includes time for consultation and aftercare advice.

Treatment Courses When booking a course of three treatments, you will receive a fourth one complimentary.

Spa Packages Treatments that are part of a package cannot be exchanged or taken by another person/s. All treatments included in spa packages are subject to availability. Treatment timings may be subject to change without prior notice.

Hydrotherapy Suite Guests who have booked treatments of 55 minutes and over per person have complimentary use of the Hydrotherapy Suite during the day of their treatments (Swimwear is required for the Hydrotherapy Suite). Hydrotherapy Suites last entry times - Monday-Saturday 5.30 pm and Sunday 4.30 pm (Hydrotherapy Suite facilities close 30 mins prior to the spa closing time).

What to Wear Luxurious towel and robe is provided for your spa day. Suitable footwear is required (swimwear required for wet areas). Disposable briefs or boxers will be provided for all wet and/or body treatments.

Junior Guests The Ciuin Spa is delighted to offer our young guests a junior menu from 13-16 years old. Access to the spa changing areas, relaxation suites and hydrotherapy suite is restricted to over 16's. Guests between the ages of 16-18 must be accompanied by an adult at all times.

We regrettably cannot accommodate babies or children in the treatment rooms, relaxation suites or waiting areas.

Medical Questions It is very important that you advise us when making your reservation if you are pregnant, breast feeding, and have any health conditions, allergies, injuries, skin complaints, or infections. All treatments/spa packages and use of the Hydrotherapy suite is subject to medical status. Some medical conditions may require a doctor's note. Upon arrival at the spa you are asked to complete a pre-treatment/spa facilities medical questionnaire to confirm suitability. If reservations are found to be unsuitable we will endeavour to offer alternatives, where possible.

Prices/Gratuities Please note all prices are quoted in Euros and subject to change at any time without prior notice. Gratuities are not included and are welcome at your discretion.

Payment Credit/debit card details will be required to secure all bookings. Specific package or treatment vouchers are non-transferable to another package or treatment. No change will be given from gift vouchers. If you are paying by gift voucher please remember to bring it with you on the day or an alternative method of payment will be required.

Cancellation Policy Please allow 24 hours' notice to change or cancel your appointment. A 100% charge will apply if you do not attend your booking. The charge will be applied to the card provided on booking or on to your hotel room bill should you be a resident guest. Deposits relating to full and part day spa packages are strictly non-refundable. They are transferable to another date provided at least 5 days' notice of the original date is given.

Valuables We recommend you do not bring valuables into the Ciúin Spa. The Slieve Russell Hotel/Ciúin Spa does not accept any responsibility for loss or damage of personal items.

Spa Etiquette The Ciúin Spa is designed to be a quiet, relaxing environment for all our guests. We ask that you talk quietly in all areas to respect other guests relaxation. Images/videoing is prohibited in all areas of the Ciuin Spa, NO electronic devices are permitted to be used in the Hydrotherapy Suite/changing areas. We also ask you to respect other spa guests privacy.

Gift Vouchers Ciúin vouchers are the perfect gift for someone special.

*The management reserves the right to close any area of the Hydrotherapy Suite without prior notice for essential maintenance.

*The management reserves the right to alter or amend any aspect of the contents of the Ciuin web pages at any time without prior notice.